Terms and conditions

The customer can choose the products and add them to the cart. Before submitting his/her order, the customer can view the content of the shopping cart and customize his/her selection if necessary (remove the products, change the amount etc.). To fill out an order, the customer must send the vendor his/her delivery and payment information including any possible discount information (discount codes).

The customer will receive an e-mail containing the order confirmation. Thus, the vendor is bound to execute the order. A copy of the order is saved on the shop’s server.

The customer will receive the ordered products.

The prices in the online shop are valid until they are revoked or until new ones are announced. We guarantee the customer the price at which he/she ordered the products. The customer is once again notified about the order content and amount to be paid in the order confirmation e-mail received at the provided e-mail address.

Withdrawal from the contract is in accordance with the Slovenian Consumer Protection Act. This area is described in more detail in Articles from 43.d to 43.f. Withdrawals apply only to natural persons who acquire goods outside their substantial gainful activity (hereinafter referred to as “the customer”).

The customer has the right to notify the company at any time and no later than within 14 days after receipt of the goods, that he/she withdraws from the contract and he/she does not need to state the reason for his/her decision. The due date starts one day after the date of receipt.

The customer can communicate his/her decision to withdraw from the contract via telephone, e-mail or post. Contact information.

Should the customer not accept his/her package, within 15 days, it is considered that the customer has withdrawn from the contract. If the customer chooses the pro forma invoice payment method and does not pay at least a part of this invoice within 14 days after receipt of the package, it is also considered that the customer has withdrawn from the contract. The vendor will not recover payment from the customer and will not deliver the ordered goods.

The return costs arising from the withdrawal from the contract are to be borne by the consumer. The goods must be returned to the vendor within 14 days after the message about the withdrawal from the contract (purchase) has been sent.

The customer does not have the right to withdraw from the contract (order) if the subject of the contract is:

• goods manufactured according to a specific customer’s instruction;
• goods tailor-made for the customer’s needs;
• goods which are not returnable due to their nature;
• perishable or expired goods.

Withdrawal from the contract is not possible if the customer had opened the safety seal on software or audio or video storage media.

The returned goods must be undamaged and their quantity must not be changed, unless the goods were not destroyed, broken, lost, or their quantity reduced by the customer.

Due to new laws from the Covid Pandemic, the use and return of goods is not permitted as this could transmit the virus through the personal use of the goods. 

In cases when the calculated amount to be paid includes a promo code, these assets are considered as a discount and are not returned to the customer if he/she withdraws from the contract (the actual amount paid is returned).

Return of the actual payments will be executed within 14 days after receipt of the message about the withdrawal from the contract. The vendor may put the return of the received payments on hold until the returned goods are received and checked for condition.

Packages should always be opened carefully so the content does not get damaged. Save the original and transport packaging. Both can be used for the possible return of the products. When you are returning the products, pack them safely and enclose a description of the reasons for returning them.